Question 1

What kind of parts does Caseetrans offer?

Accepted Answer

Caseetrans offers a wide range of heavy machinery spare parts, including axles, transmissions, powershift systems, hydraulic components, brake systems, filters, bearings and more. We are representatives of leading brands such as Dana Spicer, BEPCO Total Source, TVH, and Adroit.

Question 2

Which countries do you ship to?

Accepted Answer

We ship throughout Colombia and to Latin American countries. We have 5 branches in Colombia (Bogota, Medellin, Ibague, Yopal, and Villavicencio) and a logistics network that allows us to reach the entire region.

Question 3

How long does delivery take?

Accepted Answer

Delivery times vary depending on location and product availability. For domestic shipments within Colombia, the estimated time is 1 to 5 business days. For international shipments, delivery may take between 5 and 15 business days depending on the destination and selected shipping method.

Question 4

Do you offer warranty on your products?

Accepted Answer

Yes, all our products come with manufacturer warranty. The duration and conditions vary depending on the product type and brand. At the time of purchase, we will provide you with all the detailed information about the applicable warranty.

Question 5

How can I search for a specific part?

Accepted Answer

You can search for parts in several ways: using the Part Number in our search bar, browsing by brands or business lines, or contacting us directly through WhatsApp or our branches. If you have the original part number, we recommend searching for it directly for more accurate results.

Question 6

Which brands do you represent?

Accepted Answer

We are official distributors and CET representatives for world-class brands such as Dana Spicer (axles and transmissions), BEPCO Total Source (multi-brand spare parts), TVH (material handling equipment components), and Adroit (hydraulic and transmission components). We also work with other complementary brands in the industry.

Question 7

Can I make wholesale purchases?

Accepted Answer

Yes, we offer special pricing for wholesale purchases and corporate clients. Contact us directly through our branches or via WhatsApp to receive a personalized quote based on your volume needs.

Question 8

What payment methods do you accept?

Accepted Answer

We accept various payment methods including bank transfer, deposit, cash on delivery (in selected areas), and business credit for recurring clients upon approval. For more details about payment options, please contact us directly.

Question 9

How can I contact the sales team?

Accepted Answer

You can reach us via WhatsApp, by visiting any of our 5 branches in Colombia, or through our online contact form. Our sales team is available Monday to Friday from 8:00 AM to 6:00 PM Colombian time.

Question 10

Does Caseetrans offer technical support?

Accepted Answer

Yes, we have a specialized technical team that can help you select the right part for your machinery. With over 30 years of experience in the industry, our team can help you identify compatible parts and resolve technical questions about installation and compatibility.

Frequently Asked Questions

Frequently Asked Questions